b. lucky & sons house rules

Covid-19 Rules

We pride ourselves as a COVID-safe business that operates in line with the current government mandated restrictions.

We ask our guests to comply with these regulations to ensure that everyone will have a good time. Non-compliance may result in losing your booking and being asked to leave the premises.

identification


Please note, if you wish to purchase alcohol or be in a licensed area of our venues you will need to have a valid form of ID. You will also need a valid ID to enter or be in our venues after 5pm. If you are acting as a responsible adult you will also need to have your ID on you. If you are over 18 bring your ID along to make sure you aren’t disappointed. See below for the forms of identification that are accepted in each state.


Different states have different rules so please check what we accept below.

NSW

We accept driver or rider licences and permits issued within Australia or any foreign country, Australian and International passports, International Drivers licence with Photo and birth date, NSW photo cards, proof of age cards and Keypass identity cards.

QLD

We accept driver or rider licences and permits issued within Australia, Australian and International passports, International Drivers licence with Photo and birth date, QLD photo cards, proof of age cards and Keypass identity cards. A foreign driver's licence may be accepted as evidence of age provided it has a photo and the licence holder's date of birth. If the licence is not written in English, the licence holder should present an international driver permit issued in the foreign country of origin (and including a photo of the licence holder and translation) with their foreign driver licence.

VIC & WA

We accept driver or rider licences and permits issued within Australia, Australian and International passports, proof of age cards and Keypass identity cards.

minors


We welcome minors and under 18's in our venues before a certain time, this varies per venue so please see below.

NSW

Please note, at Entertainment Quarter and Wollongong, we do not allow minors or under 18's in these venues after 8pm. While unaccompanied minors and under 18’s are permitted at B. Lucky Entertainment Quarter and B. Lucky Wollongong until 8pm, we request that pre-teens and younger children are accompanied by a responsible adult.

QLD

Please note at B. Lucky Fortitude Valley, we do not allow minors or under 18's in this venue after 7pm. While unaccompanied minors and under 18’s are permitted at B. Lucky Fortitude Valley until 7pm, we request that pre-teens and younger children are accompanied by a responsible adult.

VIC

Please note that B. Lucky Melbourne Central does not allow minors or under 18's in this venue after 8pm. While unaccompanied minors and under 18’s are permitted at B. Lucky Melbourne Central until 8pm, we request that pre-teens and younger children are accompanied by a responsible adult.

responsible adult


A responsible adult is defined as a person who is over the age of 18 years and is:

  • a parent, step-parent or guardian of the minor
  • the minor’s spouse or de facto partner
  • for the time being, standing in as the parent of the minor.*
  • A person standing in as the parent could include a relative such as a grandparent, aunt/uncle, or a person in charge of an organised sporting or school group.

They must also have a valid ID on their person for the duration of the visit.

general entertainment


  • Inappropriate behaviour, disorderly conduct, aggression, intoxication, or other disruptive behaviour, may result in refusal of service, refusal of entry or being ejected from the venue.
  • When in the venue, all children must be accompanied by a responsible adult at all times. Children under the age of 13 are only allowed in the venue, with a responsible adult. Curfews apply and liquor laws for minors come into play.
  • Children can complete all activities in our venues at the discretion of their responsible Parent or Guardian. However, a parent or guardian could be required to accompany, supervise or assist with play.
  • No running, climbing, or tom foolery in the venue. We want all of our guests to have fun and enjoy the space. Be respectful and treat others the way you would like to be treated.
  • Guests need to comply with relevant state laws & guidelines for the consumption of alcoholic beverages.
  • No external food or drink is allowed in the venue, excluding the service of a birthday cake.
  • Guests need to follow the direction of the staff in the venue. Failure to do so may result in you being asked to leave.
  • If you are running late to a booking, we cannot guarantee you will be able to finish your bookied activity and may have it finished early, or rescheduled.
  • Our venues look great and we often want to share it on our socials. Any photographs, videos, recordings or other media taken in the venue must be for personal use only. If you want to use or produce for commercial purposes it must be with prior written permission from the Funlab team.

activity rules


Arcade

  • Arcade games are suitable for all people, however parents may need to assist their little ones and should look at individual game recommended playing age. A reminder all minors need to be under adult supervision at all times.
  • Rechargeable Cards - may not be redeemed for cash. Any resale or transfer of the card will render it void. All sales are final and any unused portion is not refundable. Funlab is not responsible for any lost, stolen or damaged cards. Is only redeemable for arcade play and cannot be used for alternate purchases such as food, beverage or merchandise. Bonus loads are not transferable or able to be split to multiple cards. Are valid for 12 months from last purchase.
  • Timeplay Cards - are limited to one card per person. All games should be played within the allotted time. Some arcades are not playable under timeplay.
  • All games should be played in the intended manner and game instructions followed.
  • Be Aware some games and attractions have additional specific requirements including Laser Tag, XD Thrill Ride, Dodgem Cars and Virtual Reality.
  • Our Venues are Insta worthy however any photos, videos or recordings taken in the venue should only be for personal use. Any commercial shoots need to be arranged with management.
  • We accept no responsibility for any personal property that is brought to a venue.
  • For the safety of all guests, any games machine misuse or deliberately not following staff directions on attractions may result in you being asked to leave.

fair play policy


A fair play policy applies to any promotion where an unlimited play component is offered. It makes sure all patrons get a fair attempt at the various activities and some people may be asked to move on to play another activity to ensure fairness. Further details about each offer can be found on promotional material in venue and from venue staff. Available for walk-in customers only.

The manager on duty reserves the right to allocate patrons to activities. All activities are not necessarily included in every promotion - please clarify with staff at time of purchase. Unlimited Play promotions are only valid on the day of purchase. All offers are subject to varying finish times - please clarify with staff at time of purchase.